attention icon

Safe stay at VALO
Please remember to make a reservation in advance for breakfast and dinner. Reservations for the wellness area are made at our reception. Here you will find instructions for a safe visit and a reservation links.

Safe stay at VALO

Actions to ensure safety in VALO

We at VALO want ensure that you can feel safe during your visit during the COVID-19 situation. By taking these following steps, we will ensure that you can arrive at our hotel with peace of mind.

Staggered breakfast

During the weekends you can arrive to breakfast in different time slots. You can book your own arrival time from our website. You have one hour spend after your arrival. Kindly note,that you can choose your table by yourself. You can enjoy your breakfast in Bistro ELO, Lounge & Bar SUO or valo-inner courtyad. Reserve your time:  https://v2.tableonline.fi/instabook/bookings/ePLe1vc?locale=en

On Saturdays breakfast is served from 08:00 to 11:00. Arrival times for breakfast are as follows: 8:00-8:30 | 8:30-9:00 | 9:00-9:30 | 9:30-10:00 | 10:00-10:30 | 10:30-11:00

On Sundays breakfast is served from 8:00 to 12:00. Arrival times for breakfast are as follows: 8:00-8:30 | 8:30-9:00 | 9:00-9:30 | 9:30-10:00 | 10:00-10:30 | 10:30-11:00 | 11:00-11:30 | 11:30-12:00

Dinner

On Fridays and Saturdays our restaurant is open at 17-23. The serving ends at 22. We recommend you to make your table reservation in advance: https://v2.tableonline.fi/instabook/bookings/ePLe1vc?locale=en

Public places

Hand disinfection

We have hand disinfection points available to guests and employees at the hotel. Hand sanitizers can be found in the VALO’s public areas: at the hotel and restaurant entrances, the hotel lobby’s reception and restaurant counters, meeting rooms, and public toilets and elevators.

Safety distances

We follow the recommended safety distance of 1-2 meters between all visitors and employees. We ensure that the recommendation is followed by guiding our customers in service situations. Furniture such as chairs and table groups are laid out more loosely than usual in all public areas and meeting rooms.

Service situations

Our staff wears face masks in all of our public spaces except plexiglass-protected areas and kitchen areas. The counters at our receptions have plexiglass to protect our guests and staff. We prefer card payments and avoid receiving cash. Card payment terminals and other contact surfaces are disinfected more efficiently. Room keys will be disinfected when they are returned to reception. We guide our guests to take care of safety distances when dealing with the reception.

Staff instructions

We actively inform our staff of the latest recommendations and monitor that the guidelines are followed. Our staff invests in good hand hygiene accordance with the guidelines prepared by THL. We pay special attention to a high level of hygiene in all service situations. Hands are washed more often and hand gloves are used regularly during the shift. Disposable gloves are used in the kitchen for handling unpackaged food. We have placed safety queuing points on our premises with floor markings.

Enhanced cleaning

We have increased cleaning and hygiene measures at our hotel even further. All hotel rooms and public areas are thoroughly cleaned daily. Frequently touched surfaces such as door handles, elevator buttons, faucets, and sanitary facilities are cleaned several times a day with a disinfectant cleaner. The surfaces of tables and chairs are cleaned regularly after use.

Wellness area

It is everyone’s own responsibility to take care of adequate safety distances. Please follow the safety instructions at wellness area. The instructions are shown at the entrance, wellness bar and dressing rooms. During the weekends wellness area is very popular, especially in the evenings. After 20:00 wellness area is only for adults, age limit is 16-years.

Please change your swimming outfit in your room. Take your towel/bathrobe with you from your room – you can rent bathrobe and slippers from our reception for 10 €. Kindly note, that you have one hour to spend at wellness area to make sure, that everyone can enjoy the saunas and pools.

Opening hours:
Mon – Thu 7 – 9.30 & 16-22
Fri 7 – 9.30 & 16-23
Sat 8-11 & 16-23
Sun  8 – 11 & 16-22

After 20:00 wellness area is only for adults, age limit is 16-years.

Wellness bar
Wellness bar is open from Friday to Saturday at 16:00-22:00.

Kiulu cabinet
You ran request the avaibility of Kiulu cabinet from Customer Experience & Sales Team: meetings.helsinki@valohotel.fi / 010 340 4000.

Restaurants

Bistro ELO’s opening hours

Monday– Thursday
7 – 9.30 | 11 – 13 | 18 – 22

Friday
7 – 9.30 | 11 – 13 | 17 – 23
(serving ends at 22)

Lauantai
8 – 11 | 17 – 23
(serving ends at 22)

Sunnuntai
8 – 12

Lounge & Bar SUO’s opening hours

Tiistai – Torstai
17 – 22

Perjantai – Lauantai
16 – 23

Breakfast

We have expanded our breakfast to be served not only at Bistro ELO but also at Lounge & Bar SUO and cosy VALO inner yard. There is no warm dishes on the SUO – the hot dishes can be picked up from the open kitchen of Bistro ELO.

Our staff guides our guests between different spaces and reminds them to take care of safety distances. Breakfast guests are staggered to arrive every 30 minutes.

At breakfast, we offer disposable gloves at the breakfast buffet table for our customers to use. Hand sanitizers are available at the entrance and at the buffet table. We often change buffet pick-ups during breakfast.

Lunch

We guide our guests to enjoy lunch in addition to Bistro ELO also in Lounge & Bar SUO and in the common VALO inner yard.

Our staff guides our guests between different spaces and reminds them to take care of safety distances.

For lunch, we offer disposable gloves on the buffet table for our guests to use. Hand sanitizers are available at the entrance and at the buffet table. We often change buffet pick-ups during lunch.

Dinner

We guide our guests to enjoy dinner in addition to Bistro ELO also in Lounge & Bar SUO.
Our staff guides our guests between different spaces and reminds them to take care of safety distances. Hand sanitizers are available at the restaurant entrance.

Room Service

If you prefer to dine in your room, you can order Room Service dishes 24 hours a day. You can also order restaurant A la carte dishes according to the restaurant’s evening opening hour. You can buy individually packaged food and beverage products around the clock from VALO Shop.

Sale of alcohol products begins at 9:00 and ends at 22:00.

VALO Shop

VALO Shop serves 24/7 refreshing delicacies and drinks. Sale of alcohol products begins at 9:00 and ends at 22:00. You can purchase beverages from VALO Shop to wellness area.

Minibars

In-room minibars are normally available 24 hours a day. Minibars are not refilled between 22:00 and 09:00. You can purchase beverages from minibar to wellness area.

Meetings and events

Timetables

Events cannot be held after 22:00 due to corona restrictions given by the government.

Space capacities

The capacity of the number of people in each meeting space is halved from normal. There is plenty of space in our premises to meet safely – our customer experience and sales team always consider a suitable meeting room for each occasion so that safety distances are taken care of.

Remote and hybrid meetings

In our premises it is also possible to hold a smooth remote or hybrid meeting in which some of the participants or speakers attend the meeting remotely.

Safe meetings

The meeting staff guides our clients to the meeting rooms, coffee breaks and lunch according to pre-agreed schedules. Hand sanitizer are available at the entrances and at the counter of the dining buffet. Disposable gloves are available at the café’s buffet table for guests ’use. Buffet pick-ups are changed frequently. Tables and chair surfaces are thoroughly cleaned after each table party.

Corona instructions updated: 9.11.2020

Terveenä VALOon

Meille VALOssa on äärimmäisen tärkeää turvata kaikkien vieraidemme sekä henkilöstömme terveys. Ethän siis saavu koronaoireisena hotelleihimme tai ravintoloihimme.

Lisätietoa koronaan viittaavista oireista löydät täältä.

Mikäli sinulle ilmaantuu koronavirukseen viittaavia oireita vierailullasi, niin olethan pikimmiten yhteydessä vastaanottoomme lisäohjeita varten.

Vastaanotto
+358 10 340 4001
reception.helsinki@valohotel.fi