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Corona instructions | Hotel Helsinki

Corona instructions | VALO Hotel Helsinki

We at VALO want to ensure that you can feel safe visiting us during the COVID-19 pandemic. With our detailed safety plan you can stay at VALO with peace of mind.

Corona instructions updated: 2.7.2021

Breakfast

We serve breakfast at our restaurants on the 1st floor. Breakfast times are staggered with with breakfast coupons which are given while checking in at reception. The breakfast coupon shows a time slot between which you should arrive for breakfast. For example, if the breakfast coupon is between 7:00-7:30, you can arrive for breakfast at 7:15.

Please remember to pick up the breakfast coupon at reception if you check-in at the hotel using the self check-in machine. Opening hours at the bottom of the page.

Wellness area instructions

You will receive wellness reservation link to your email before you arrive at the hotel. Wellness-area is available for max. 60 people at a time and in 1h 45 min time slots.  After 20.00 the age-limit in wellness-area is 16-years-old.

Please change your swimming suit in your room and take your towel/bathrobe with you to the area. Comfort & Deluxe-rooms have bathrobes and slippers in the room.  If you are staying in Smart-room, you can rent a bathrobe and slippers from our reception for 10€ if you wish so.

Wellness-area opening hours
MON-FRI 8-11, 15-23 | SAT-SUN 8-12, 15-23

Gym
MON-SUN 7-22

VALO Rooftop Terrace
MON-THU 16-22 | FRI-SAT 14-01 (serving until 24)

DJ at the rooftop
FRI-SAT 18:30-23:30

Restaurants

In accordance with the new official regulations 75% of the seats are in use. Our staff guides our guests in our restaurants between different spaces and reminds us to take care of safety distances.

In our shop you can buy individually packaged food and beverage products around the clock.

VALO Shop serves on the first floor in connection with our reception 24/7 with refreshing delicacies and drinks.

Meetings & Events

It is safe to have meetings and events at VALO. Our Customer Experience and Sales team is happy to help you: 010 340 4000 / meetings.helsinki@valohotel.fi.

Actions in all areas

We have made hand disinfection points available to guests and employees at the hotel. Hand sanitizers can be found in the hotel’s public areas at the hotel and restaurant entrances, the hotel lobby’s reception and restaurant counters, meeting rooms, and public toilets and elevators.

We follow the recommended safety distance of 2 meters between customers and employees. We ensure that the recommendation is followed by guiding our customers in service situations. Furniture such as chairs and table groups are laid out more loosely than usual in all public areas and meeting rooms.

Our staff wears face masks in all of our public spaces except plexiglass-protected areas and kitchen areas. We also offer our customers face masks at the reception. Our reception desks have plexiglass to protect our guests and staff. We prefer card payments and avoid receiving cash. Card payment terminals and other contact surfaces are disinfected more efficiently. Room keys will be disinfected when they are returned to reception. We urge our guests to take care of safety intervals when dealing with the reception.

We actively inform our staff of the latest recommendations and monitor that the guidelines are followed internally. We invest in particularly good hand hygiene in accordance with the guidelines prepared by THL. We pay special attention to a high level of hygiene in service situations. Hands are washed more often and hand gloves are used regularly during the shift. Disposable gloves are used in the kitchen for handling unpackaged food. We have placed safety queuing points on our premises with floor markings.

We have further increased the hotel’s cleaning and hygiene activities. All hotel rooms and public areas are thoroughly cleaned daily. Frequently touched surfaces such as door handles, elevator buttons, faucets, and sanitary facilities are cleaned several times a day with a disinfectant cleaner. The surfaces of all tables and chairs are cleaned regularly after use.

Stay healthy at VALO

It is extremely important for us at VALO to ensure the health of all our guests and staff. So don’t come to our hotels or restaurants as a corona symptom.

For more information on symptoms suggestive of corona, see here.

If you develop symptoms suggestive of coronavirus during your visit, please contact our reception as soon as possible for further instructions.

Reception
+358 10 340 4001
reception.helsinki@valohotel.fi