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Corona instructions | Hotel Helsinki

Corona instructions | VALO Hotel Helsinki

We at VALO want to ensure that you can feel safe visiting us during the COVID-19 pandemic. With our detailed safety plan you can stay at VALO with peace of mind.

Corona instructions updated: 11.05.2021


We are currently in a completely exceptional situation and this will have a significant impact on the operation of our restaurant. We are modifying our restaurant operations in accordance with up-to-date instructions.

We serve breakfast at our restaurant Bistro ELO.  We have staggered breakfast times when there are more customers staying at the hotel to maintain safety. Our staff guides our guests between different spaces and reminds us to take care of safety distances. Breakfast at Bistro ELO will be served  after19 April on weekdays from 7am to 9am and Sat-Sun from 8am to 11am.

Wellness area instructions

Wellness area opens for hotel guests on Thursday 29 April and is open every day from 3pm to 11pm. The area can have a max. 20 people at a time for 45 minutes. You will receive wellness reservation link to your email before you arrive at the hotel.


In accordance with the new official regulations, the seats in our restaurant are limited to 50% of normal and the serving of alcohol ends at 5 pm. Our staff guides our guests in our restaurants between different spaces and reminds us to take care of safety distances. There are signs on the premises of our restaurant reminding us to keep safety distances.

For breakfast and lunch, we offer disposable gloves for our customers. We often change buffet pick-ups during breakfast and lunch.

In our shop you can buy individually packaged food and beverage products around the clock. Sales of liquor products begin at 9 a.m. and end at 10 p.m.

VALO Shop serves on the first floor in connection with our reception 24/7 with refreshing delicacies and drinks. The sale of liquor products starts at 9 am and ends at 5pm.

Meetings & Events

The capacity of each meeting room is 50% from normal so that safety intervals are realized. Our meeting staff directs our clients to meeting rooms, break coffee and lunch according to pre-agreed schedules. Cleaning measures have been intensified in the meeting rooms. Tables and chair surfaces are thoroughly cleaned after each table party.

It is also possible to hold a smooth remote or hybrid meeting in our premises, in which some of the participants or speakers attend the meeting remotely.

Events cannot be held after 10pm due to instructions given by the Board.

Actions in all areas

We have made hand disinfection points available to guests and employees at the hotel. Hand sanitizers can be found in the hotel’s public areas at the hotel and restaurant entrances, the hotel lobby’s reception and restaurant counters, meeting rooms, and public toilets and elevators.

We follow the recommended safety distance of 2 meters between customers and employees. We ensure that the recommendation is followed by guiding our customers in service situations. Furniture such as chairs and table groups are laid out more loosely than usual in all public areas and meeting rooms.

Our staff wears face masks in all of our public spaces except plexiglass-protected areas and kitchen areas. We also offer our customers face masks at the reception. Our reception desks have plexiglass to protect our guests and staff. We prefer card payments and avoid receiving cash. Card payment terminals and other contact surfaces are disinfected more efficiently. Room keys will be disinfected when they are returned to reception. We urge our guests to take care of safety intervals when dealing with the reception.

We actively inform our staff of the latest recommendations and monitor that the guidelines are followed internally. We invest in particularly good hand hygiene in accordance with the guidelines prepared by THL. We pay special attention to a high level of hygiene in service situations. Hands are washed more often and hand gloves are used regularly during the shift. Disposable gloves are used in the kitchen for handling unpackaged food. We have placed safety queuing points on our premises with floor markings.

We have further increased the hotel’s cleaning and hygiene activities. All hotel rooms and public areas are thoroughly cleaned daily. Frequently touched surfaces such as door handles, elevator buttons, faucets, and sanitary facilities are cleaned several times a day with a disinfectant cleaner. The surfaces of all tables and chairs are cleaned regularly after use.

Stay healthy at VALO

It is extremely important for us at VALO to ensure the health of all our guests and staff. So don’t come to our hotels or restaurants as a corona symptom.

For more information on symptoms suggestive of corona, see here.

If you develop symptoms suggestive of coronavirus during your visit, please contact our reception as soon as possible for further instructions.

+358 10 340 4001