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Safe stay at VALO
Please remember to make a reservation in advance for breakfast and dinner. Reservations for the wellness area are made at our reception. Here you will find instructions for a safe visit and a reservation links.

Safe stay at VALO

Actions to ensure safety in VALO

We at VALO want to do everything we can for a safe and clean environment during the COVID-19 situation. By taking these following steps, we will ensure that you can arrive at our hotel with peace of mind.

Staggered visiting times

We have staggered the use of breakfast, dinner and the wellness area on weekends to ensure adequate safe distances in our premises. Please remember to make your reservation in advance for both restaurants and the wellness area. Below you will find booking links and information related to bookings.

Breakfast

Table reservations: https://v2.tableonline.fi/instabook/bookings/ePLe1vc?locale=en

Please arrive within the time you have booked. The table is reserved for one hour after your arrival. In addition to Bistro ELO, breakfast can also be enjoyed in the Lounge & Bar SUO or in the VALO inner yard.

Saturday
Breakfast is served from 08:00 to 11:00. Arrival times for breakfast are as follows:
8:00-8:30 | 8:30-9:00 | 9:00-9:30 | 9:30-10:00 | 10:00-10:30 | 10:30-11:00

Sunday
Breakfast is served from 8:00 to 12:00. Arrival times for breakfast are as follows:
8:00-8:30 | 8:30-9:00 | 9:00-9:30 | 9:30-10:00 | 10:00-10:30 | 10:30-11:00 | 11:00-11:30 | 11:30-12:00

Dinner

Table reservations: https://v2.tableonline.fi/instabook/bookings/ePLe1vc?locale=en

Please arrive at the start of your table setting. The table is available until the end of the chosen table setting. If necessary, we also cover additional seats for the Lounge & Bar SUO and VALO inner yard.

Friday & Saturday
Dinner is served in two table settings. Table settings for dinner are as follows:
17:00-19:30 | 20:00-23:00 (serving ends at 22:00)

Wellness area

We have staggered the use of wellness area in evenings. We want to ensure adequate safe distances in the area and good disinfecting cleaning in between the visits. The wellness bar is closed due to corona restrictions issued by the government.

Reservations for the wellness area only apply to those who have booked an accommodation. You can book your time to wellness area from here: https://v2.tableonline.fi/instabook/bookings/OXoFwOD

Mon – Fri
In the mornings, the wellness area is free to use from 07:00 to 9:30. In the evenings, the use of the wellness area is staggered into four different time frames. In between the time frames the cleaning activities are carried out in the wellness area. Time frames for the wellness area are as follows:
16:00-17:30 | 18:00-19:00 | 19:30-20:30 | 21:00-22:00

Sat – Sun
In the mornings, the wellness area is free to use from 08:00 to 11:00. In the evenings, the use of the wellness area is staggered into four different time frames. In between the timeframes the cleaning activities are carried out in the wellness area. Time frames for the wellness area are as follows:
16:00-17:30 | 18:00-19:00 | 19:30-20:30 | 21:00-22:00

Public places

Hand disinfection

We have hand disinfection points available to guests and employees at the hotel. Hand sanitizers can be found in the VALO’s public areas: at the hotel and restaurant entrances, the hotel lobby’s reception and restaurant counters, meeting rooms, and public toilets and elevators.

Safety distances

We follow the recommended safety distance of 1-2 meters between all visitors and employees. We ensure that the recommendation is followed by guiding our customers in service situations. Furniture such as chairs and table groups are laid out more loosely than usual in all public areas and meeting rooms. Every other table is marked off from use.

Service situations

Our staff wears face masks in all of our public spaces except plexiglass-protected areas and kitchen areas. The counters at our receptions have plexiglass to protect our guests and staff. We prefer card payments and avoid receiving cash. Card payment terminals and other contact surfaces are disinfected more efficiently. Room keys will be disinfected when they are returned to reception. We guide our guests to take care of safety distances when dealing with the reception.

Staff instructions

We actively inform our staff of the latest recommendations and monitor that the guidelines are followed. Our staff invests in good hand hygiene accordance with the guidelines prepared by THL. We pay special attention to a high level of hygiene in all service situations. Hands are washed more often and hand gloves are used regularly during the shift. Disposable gloves are used in the kitchen for handling unpackaged food. We have placed safety queuing points on our premises with floor markings.

Enhanced cleaning

We have increased cleaning and hygiene measures at our hotel even further. All hotel rooms and public areas are thoroughly cleaned daily. Frequently touched surfaces such as door handles, elevator buttons, faucets, and sanitary facilities are cleaned several times a day with a disinfectant cleaner. The surfaces of tables and chairs are cleaned regularly after use.

Wellness area

Actions in the wellness area
The capacity of the wellness area is halved from normal. Guests in the wellness area are staggered for different time frames by the staff  to ensure good safe distances. Staff are on site to ensure the capacity is not exceeded. Safety distance instructions are visible in changing rooms, saunas and other public areas.

Wellness bar
Wellness bar closed from 11.10. due to instructions set by the government.

Kiulu cabinet
The capacity of the Kiulu cabinet in the wellness area has been halved from normal. The cabinet can be booked with the private sauna without serving.

Restaurants

Bistro ELO’s opening hours

Breakfast:  Mon-Fri 7:00-9:30 / Sat 8:00-11:00 / Sun 8:00-12:00 – serving from 9am every day
Lunch: Mon-Fri 11:00 – 14:00
Dinner: Mon-Sat 17:00 -22:30 (kitchen closes and serving ends at 22:30)

Lounge & Bar SUO’s opening hours

Mon-Sat 16:00-22:30 (kitchen closes and serving ends at 22:00)
Sun 16:00-21:00 (kitchen closes at 20:00)

Breakfast

We have expanded our breakfast to be served not only at Bistro ELO but also at Lounge & Bar SUO and cosy VALO inner yard. There is no warm dishes on the SUO – the hot dishes can be picked up from the open kitchen of Bistro ELO.

Our staff guides our guests between different spaces and reminds them to take care of safety distances. Breakfast guests are staggered to arrive every 30 minutes.  The maximum capacity of ELO is 40 person at a time. Every other table in the premises has been marked with a guiding tag “table not in use.”

At breakfast, we offer disposable gloves at the breakfast buffet table for our customers to use. Hand sanitizers are available at the entrance and at the buffet table. We often change buffet pick-ups during breakfast.

Lunch

We guide our guests to enjoy lunch in addition to Bistro ELO also in Lounge & Bar SUO and in the common VALO inner yard.

Our staff guides our guests between different spaces and reminds them to take care of safety distances. Every other table in the premises has been marked with a guiding tag “table not in use.”

For lunch, we offer disposable gloves on the buffet table for our guests to use. Hand sanitizers are available at the entrance and at the buffet table. We often change buffet pick-ups during lunch.

Dinner

We guide our guests to enjoy dinner in addition to Bistro ELO also in Lounge & Bar SUO.

Our staff guides our guests between different spaces and reminds them to take care of safety distances. Every other table in the premises is marked with a guiding tag “table not in use.” Hand sanitizers are available at the restaurant entrance.

Room Service

If you prefer to dine in your room, you can order Room Service dishes 24 hours a day. You can also order restaurant A la carte dishes according to the restaurant’s evening opening hour. You can buy individually packaged food and beverage products around the clock from VALO Shop.

Sale of alcohol products begins at 9:00 and ends at 22:00.

VALO Shop

VALO Shop serves 24/7 refreshing delicacies and drinks. Every other table in the nearby inner yard has been marked with a guiding tag “this table is not in use.”

Sale of alcohol products begins at 9:00 and ends at 22:00.

Minibars

In-room minibars are normally available 24 hours a day. Minibars are not refilled between 22:00 and 09:00.

Meetings and events

Timetables

Events cannot be held after 22:00 due to corona restrictions given by the government.

Space capacities

The capacity of the number of people in each meeting space is halved from normal. There is plenty of space in our premises to meet safely – our customer experience and sales team always consider a suitable meeting room for each occasion so that safety distances are taken care of.

Remote and hybrid meetings

In our premises it is also possible to hold a smooth remote or hybrid meeting in which some of the participants or speakers attend the meeting remotely.

Safe meetings

The meeting staff guides our clients to the meeting rooms, coffee breaks and lunch according to pre-agreed schedules. Hand sanitizer are available at the entrances and at the counter of the dining buffet. Disposable gloves are available at the café’s buffet table for guests ’use. Buffet pick-ups are changed frequently. Tables and chair surfaces are thoroughly cleaned after each table party.

Corona instructions updated: 17.10.2020

Terveenä VALOon

Meille VALOssa on äärimmäisen tärkeää turvata kaikkien vieraidemme sekä henkilöstömme terveys. Ethän siis saavu koronaoireisena hotelleihimme tai ravintoloihimme.

Lisätietoa koronaan viittaavista oireista löydät täältä.

Mikäli sinulle ilmaantuu koronavirukseen viittaavia oireita vierailullasi, niin olethan pikimmiten yhteydessä vastaanottoomme lisäohjeita varten.

Vastaanotto
+358 10 340 4001
reception.helsinki@valohotel.fi